Frequently Asked Questions

Yes! If you would like to see a sample of your custom box design before ordering a larger quantity, order 1 and we will ship to you for review. When you’re ready to place a large order (100+), we’ll provide a discount code for $50 off your order total.

• Shipping Box – A durable, corrugated solution designed for safe shipping and storage. Ideal for small to large products that need reliable protection during transit.
• Gable Box - A self-standing box with a built-in handle, perfect for events, gifts, takeaways, and larger items that need easy carrying and eye-catching presentation.
• Retail Box - A polished packaging option designed for retail shelves and product displays, offering strong brand visibility both in-store and online.
• Mailer Box - The go-to e-commerce packaging solution for subscriptions, influencer kits, corporate gifts, and branded shipments with a premium unboxing experience.
  
• Literature Mailer - A slim, protective mailer designed specifically for books, journals, catalogs, and brochures, keeping printed materials secure and professional.
  
• Triangle Tube Box - A unique, triangular-shaped corrugated tube ideal for securely shipping posters, blueprints, and other long items while standing out visually.
  
• Square Tube Box - A clean, modern tube-style box designed for shipping and storing posters, artwork, and other long products with added stacking stability.
  

White is a very common corrugated material that has a white or Kraft outside liner and a Kraft flute. Premium white is made with clay-coated outer liner paper for glossy, vibrant colors and high-end personalized packaging.

Kraft is a natural, brown liner. Printed graphics will appear differently on Kraft than on white. Please see our Artwork Guidelines for additional info.

We offer the most common and popular materials for corrugated packaging and boxes that should take care of most of your needs. We would love to hear from you about what other material you have in mind to use by completing our Contact Us form.

Looking to customize a different box type than we offer? Please complete a Contact Us form and someone will come back to you to discuss our custom box program.

We currently offer Shipper, Mailer, Retail, Gable, Literature Mailer, Square Tube Box, and Triangle Tube Boxes. Shop all boxes here for more details.

We offer a variety of boxes that can be used for subscription boxes. Our wide selection of sizes and designs allows you to create a unique custom subscription box for any occasion.

Box dimensions will be based on Internal dimensions.

Yes, please refer to our Artwork Guidelines for the best results.

You can customize your box with printing on:

• Outside only
• Inside only
• Both inside and outside
• Or choose blank (no printing)

Select your preferred print option during the quoting process, and pricing will update automatically based on your selection.

When you place an order and click “submit,” you have approved the pdf of your design for production; no other proof will be sent to you. If you would like to see what your boxes will look like, please order 1 or 2, boxes to sample before placing a larger order.

Please follow our Artwork Guidelines for optimal results. All images should be provided at 300ppi (pixels per inch) at the final size for the best print quality. If an image is uploaded at 300ppi and then scaled or increased in size, its resolution quality will be reduced and may appear blurry or pixelated. 

You can print in full color (CMYK) and match your exact brand colors by entering your CMYK values directly in our design editor. If you’re working from HEX or RGB codes, those will automatically convert to CMYK for print. For best results, we recommend designing in CMYK since all packaging is printed using CMYK process inks. Keep in mind that colors may appear slightly different on corrugated material compared to what you see on a backlit screen.

You can download our dielines to apply your own art, offline.

Yes! New customers can recieve 10% OFF their first DIYpack orders. The discount will automatically apply at checkout with the promo code FIRST10OFF.

Please note: This offer is valid only on first orders, cannot be applied to past purchases, and may not be combined with other discounts.

For full details, see our Promotional Terms & Conditions.

Every order will be shipped within 5-7 business days plus anywhere from 2-7 business days for actual shipping, depending on your location.

Yes, you can pick up your order. We are located at 5138 Industry Ave, Pico Rivera, CA, 90660

Here is DIYpack's 2026 Holiday Schedule!

Depending on the quantity and size of the individual custom box(es), your order will ship in one box or multiple boxes.

Your shipping costs can be estimated on the product page after you pick your box, size and qty – reference the "ESTIMATE SHIPPING” button. Your shipping costs will also be calculated for you upon checkout.

Our orders are automatically processed so we can’t guarantee that we will be able to stop the production of a confirmed order once it’s submitted. If we can still stop production, we will cancel the order for you, and instruct you to resubmit a new order.

Contact Us as soon as possible with your order number to cancel. Since our orders are automatically processed, we can’t guarantee that we will be able to stop the production of a confirmed order. If we can still stop production, we will cancel the order for you.

Currently, we don’t offer live tracking. We will notify you once your order has shipped and you will be able to track your shipment through the carrier’s website.

We currently only ship in the United States.

At this moment we are unable to split shipments for orders ordered online. Please place a separate order for each location.

Yes! While DIYpack is built for fast, flexible ordering (including smaller runs), we can absolutely support larger production quantities.

If you’re looking to order more than 1,000 boxes or want to discuss a larger ongoing program, please Contact Us to connect with a sales representative at our parent company, Bay Cities, to explore high-volume production options and custom solutions.